Help Center

The payment can be made with Credit Card, Debit Card and PayPal.

Log into your online account, and go to the "Activity" tab. Next, tap on "Orders" and look for the order you're interested in. On the same line, tap on "View" to check your invoice details.

If you need to check older transactions, please hit "More" below your list of orders to have the whole list displayed.

Yes, our products are subject to certain Terms and Conditions. Once you've made a purchase, it means you have agreed to them.

A “Pending” transaction is any transaction waiting to be processed. On your credit card statement it may appear as a pending debit and this will turn to a full debit as soon as your order changes from “Pending” to “Successful”. If your order does not change to “Successful”, then the pending debit will automatically disappear from your credit card statement. You are only charged for “Successful” orders.

3-D Secure is a global e-commerce solution that enables cardholders to authenticate themselves to their card issuer through the use of a unique personal code/password. When you make a purchase, you may be redirected briefly to your bank/issuer website to enter your 3D-Secure password and when your bank/issuer accepts this, then you are redirected back to our website to complete the purchase. This solution addresses current consumer concerns about the security of online shopping and the high rate of e-commerce fraud and it is designed to take online shopping security and consumer confidence to a new level.
For VISA customers the security check will appear under the name "Verified by VISA". For MASTERCARD customers the security check will appear under the name "MasterCard SecureCode".

This is a 3D-Secure security check directly from your bank/card issuer. When you make a purchase, you may be redirected briefly to your bank/issuer website to enter your 3D-Secure password and when your bank/issuer accepts this, then you are redirected back to our website to complete the purchase. If the bank/issuer is asking you to enroll for 3D secure or enter a password for 3D-Secure and you want to skip this, then you must get in touch with the bank directly.

We accept Visa, MasterCard, American Express and Discover for orders on the website. You can also use your PayPal account with us. Please note that American Express cards can be used for USD payments only.

You can purchase any of our products by using both credit and debit cards.

Yes, our website is secure for online transactions. We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases, and never release this information to third parties.

Your billing address is the address your card was issued to. Please use this as your billing address for orders on the website. We will not send anything by mail to this address.

We offer 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.

On the login page click Forgot password, enter the email registered in your account and click Retrieve. You will receive a link in your email inbox. Click the link to change your password. If you cannot remember the email address registered in your account, please contact us.

To change your password log in to your account, click on My Information, edit your password and click Save.

You can check all our Mobile Recharge promotions on our Mobile Recharge page, by selecting the operator of the number you want to recharge.

Mobile Recharge is a service that allows you to send credit to any mobile phone in the world. It is fast, simple and reliable!

To recharge a mobile abroad, first you need to open a free account on this website.

Then, follow these simple steps:

1. go to the online ordering form
2. choose the country where you send the recharge and the operator of the mobile you want to recharge
3. proceed to payment
4. check the recharge status in the Activity - Orders section of your account.

We do not impose any expiration date on the Mobile Recharge that you send and normally the mobile operator of the phone you are recharging will not impose any either. We advise you check such details with your mobile operator.

The Mobile Recharge credit is normally received immediately after a successful purchase.
However, on rare occasions, if the mobile operator of the prepaid number you selected to recharge is experiencing delays, then the Mobile Recharge could take up to 12 hours.

Note that the operator will not always send an SMS to the recipient to advise of the top up and so if, after 12 hours the Mobile Recharge has not been received, then the recipient should get in touch directly with the mobile operator directly to confirm their balance.
The contact information for the operator is listed on the invoice, available in your account. Alternatively, you can let us know after 24 hours, so that we can contact the operator for you.

A local tax is tax assessed and levied by a local entity or authority such as a state, county, municipality, or a local operator in this case. Local taxes differ according to the the country airtime is sent to. They may cover one, several or all of the taxes below: local operator's fees, VAT, specific municipality taxes, or national taxes in the destination country. The local taxes are not under the control of . The processing fee is what adds to the order value to cover for international transaction costs. The service processing fee will be displayed in the checkout, which is the last step in the purchase process.

You must check if the mobile you wish to recharge is a prepaid number and allows prepaid recharges. After this, please make sure you have the correct number and mobile operator selected.

The Mobile Recharge is processed once you receive the invoice with the status “Successful.” This means that the amount was sent to the mobile operator. It may take up to 24 hours for the mobile operator to update the credit to the prepaid number you selected. You can always check the status of your orders in your account.

If the bonus was not received, you or the beneficiary should get in touch with the mobile operator directly. The contact information is available on your invoice with us. Alternatively, you can let us know after 24 hours, so that we can contact the operator for you.

The promotions that we display on our website are run solely by the local mobile operators, who are fully responsible for awarding the bonuses. We also display their Terms and Conditions associated with a specific promotion.

In many countries, the government charges a local sales tax on Mobile Recharges. It is the same tax that consumers would have to pay if they bought a Mobile Recharge in store, in that particular country. Also note that mobile operators in several countries reserve the right to impose fees on mobile recharges without prior notice.

There are no extra processing fees to your Mobile Recharge order. You only pay for the amount you wish to send.

The rates that apply to calls made by the mobile number you recharge will be the ones established by the local mobile provider. Please check this information with that mobile provider.

SendMoney.com may have special offers for different mobile operators. Please check the Terms and Conditions displayed on the Mobile Recharge page to make sure you know all the details of an ongoing promotion.

The “Failed” status can result if the mobile operator in that country is experiencing a technical outage. In this case we will attempt to send the recharge to that operator over the following 12 hours during which time the mobile operator will most likely have recovered and be able to accept the recharge. The status will then charge to “Successful”.

The “Failed” status can also result for: incorrect mobile number, incorrect operator-number combination entered, post-paid instead of prepaid mobile number entered, mobile number is not yet activated etc. Please recheck the information you entered to make sure all information is valid.

If a “Failed” status changes to “Successful” then you will be changed accordingly. If after 72 hours, the status remains on “Failed” and you have not requested an inquiry, then our system will automatically cancel the transaction and you will not be charged. You can always check the status of your orders in your account Activity.

Unfortunately, we cannot retrieve recharges that were sent to the wrong number or operator. These transactions are considered complete and we cannot retrieve or refund them since a successful online payment leads to immediate credit availability on the recharged mobile. Please carefully check and double-check the number you enter.

We can help you top up a mobile online, but the way the credit is being used depends on the local provider. You may want to check if the mobile operator has any plans or Internet packages advertised on our website.

There is no maximum order limit for the number of orders a client can place.

Still, some local operators may set a limit to the top up amount that a number can be recharged per week or month.

No, unfortunately, the customers can use only the main Cubacel balance to buy the 3G plans.

Yes, the credit you send to Cuba can be used for purchasing 3G plans. Just remember that during Cubacel promotions, only the main balance can be used for buying such plans.

You will receive updates about promotions and coupons by email, if you are subscribed to our Newsletter.

In order to have access to your money transfer activity, you need to visit our partner’s page, the website where you entered your payment details and made the transfer. Login in their account and you should see your order history.

You can send money to a extensive list of countries from Europe, Asia, Latin America or Africa. Please check our complete list of available countries on our Money Transfer page.

In order to edit, track or cancel a transfer you need to login in the account you opened on our partner’s website.

All your money transfers are available on our partner’s website, in the account you open with them. We don’t keep your order history, because we only facilitate the money transfer on our partners’ platform.

The fee depends on the amount sent, the payment method selected and country you wish to send money to. The fee will be displayed, once you enter the transfer details.

1. First you need to select the country you would like to send money to, the preferred currency of your transfer, how much money you’d like to send and whether you’d like to pay with a debit card, credit card or a bank account.
2. Once you fill in these details we’ll display the exchange rate of the transfer and the amount that your recipient will receive in their local currency.
3. You will be redirected to our partner’s website where you need to open an account or login (if you already have one), enter the recipient information (first and last name as displayed on their government-issued ID, email address or phone number).
And that’s about it!

The fastest way to send money is by using a debit or credit card and it takes on average 15 minutes. If other payment methods are chosen it will take a few business days, because several security measures are taken to verify your bank account and the funds availability.
The fastest way to receive money would be a cash pick up or courier delivery, but both options are dependent upon the payout agent and courier’s business hours.
Please note that, for security reasons, several money transfers are reviewed and information provided is double checked, therefore the processing time will take longer.

Generally speaking, you can send up to $2999.99 per transaction, per day. However, please be advised that the maximum amount you can send in 30 days is $7,999 and more restrictions may apply depending on each money transfer processor. So please double check with our partners, if you’d like to send higher amounts several times per month.

Nothing too complicated! You need to know your recipient’s first and last name (exactly as listed on their government-issued ID), address and phone number.
Plus, depending on the way you want your recipient to receive the money, you need to know: your recipient’s bank account and routing number, or preferred payout location, if you want them to pick up the funds.

There are several ways to track your transfer and they are all available in the account you opened on our partner’s website. Still, you will be notified by email each time the status of the transfer changes, including the moment when your recipient receives the funds.

The exchange rate that applies to a money transfer is always displayed during the send money process, right after you enter a few details like: country where you want to send the money to, currency and amount.

We’d love to help! Since we’re only facilitating the transfer, you’ll need to contact the Customer Service team of our partner, the website on which you actually made the money transfer.

Depending on your location, you can safely and securely send money using bank account, debit or credit card.

For Mobile Recharge orders you will not be charged any processing fee. You only pay for the amount you wish to send.

Declines can happen for a variety of reasons, the most common of which are: insufficient funds, incorrect card information, expired or canceled card, and the impossibility of making online payments with that specific card. In some rare cases there may be a communication error or a technical problem, so we recommend that you try again later. If your payment still doesn't go through, please contact your bank for more information.

The processing fee is a percentage-based fee that's charged on every transaction. It reflects several international transactions we need to cover to make possible your fast and secure online top ups. The value is of minimum $1, depending on the amount you are recharging. You can see the exact processing fee amount on your checkout order summary before completing the purchase.

In order to change the card saved in your account for a recurring payment, you need to:

• Save a new card in your account My Information section (Payment Methods >> Add a new card);
• Go to My Account, choose the product for which you want to replace the card, and select the new card from the dropdown.

Log in to your account, click on "My Information" tab and then "Add a new card" under "Payment Method."

No, but we accept all major cards and PayPal. Please check our payment options at the bottom of the page.

No, the service can only be bought online, on this website.

To buy the service, you must agree to our Terms and Conditions. This will be considered your consent for buying the products.

If your billing address has recently changed, go to My Information page, click Edit, delete the old address and add the new one.

Our business is registered in Atlanta, GA, USA and we have offices in USA, South America and Europe.

Our mailing address is available on our Support page. Please find it there.

Our company was launched in 2002. Since then we have been offering our services to hundreds of thousands of customers worldwide.