The payment can be made with any of these credit/debit cards: American Express, Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, Visa, Visa Electron and, of course, with PayPal.

You can check all our Mobile Recharge promotions on our Mobile Recharge page, by selecting the operator of the number you want to recharge.

Mobile Recharge is a service that allows you to send credit to any mobile phone in the world. It is fast, simple and reliable!

To recharge a mobile abroad, first you need to open a free account on this website.

Then, follow these simple steps:

1. go to the online ordering form
2. choose the country where you send the recharge and the operator of the mobile you want to recharge
3. proceed to payment
4. check the recharge status in the Activity - Orders section of your account.

We do not impose any expiration date on the Mobile Recharge that you send and normally the mobile operator of the phone you are recharging will not impose any either. We advise you check such details with your mobile operator.

The Mobile Recharge credit is normally received immediately after a successful purchase.
However, on rare occasions, if the mobile operator of the prepaid number you selected to recharge is experiencing delays, then the Mobile Recharge could take up to 12 hours.

Note that the operator will not always send an SMS to the recipient to advise of the top up and so if, after 12 hours the Mobile Recharge has not been received, then the recipient should get in touch directly with the mobile operator directly to confirm their balance.
The contact information for the operator is listed on the invoice, available in your account. Alternatively, you can let us know after 24 hours, so that we can contact the operator for you.

A local tax is tax assessed and levied by a local entity or authority such as a state, county, municipality, or a local operator in this case. Local taxes differ according to the the country airtime is sent to. They may cover one, several or all of the taxes below: local operator's fees, VAT, specific municipality taxes, or national taxes in the destination country. The local taxes are not under the control of SendMoney. The processing fee is what SendMoney adds to the order value to cover for international transaction costs. The service processing fee will be displayed in the checkout, which is the last step in the purchase process.

You must check if the mobile you wish to recharge is a prepaid number and allows prepaid recharges. After this, please make sure you have the correct number and mobile operator selected.

The Mobile Recharge is processed once you receive the invoice with the status "Successful." This means that the amount was sent to the mobile operator. It may take up to 24 hours for the mobile operator to update the credit to the prepaid number you selected. You can always check the status of your orders in your account.

If the bonus was not received, you or the beneficiary should get in touch with the mobile operator directly. The contact information is available on your invoice with us. Alternatively, you can let us know after 24 hours, so that we can contact the operator for you.

The promotions that we display on our website are run solely by the local mobile operators, who are fully responsible for awarding the bonuses. We also display their Terms and Conditions associated with a specific promotion.

In many countries, the government charges a local sales tax on Mobile Recharges. It is the same tax that consumers would have to pay if they bought a Mobile Recharge in store, in that particular country. Also note that mobile operators in several countries reserve the right to impose fees on mobile recharges without prior notice.

There are no extra processing fees to your Mobile Recharge order. You only pay for the amount you wish to send.

The rates that apply to calls made by the mobile number you recharge will be the ones established by the local mobile provider. Please check this information with that mobile provider.

SendMoney.com may have special offers for different mobile operators. Please check the Terms and Conditions displayed on the Mobile Recharge page to make sure you know all the details of an ongoing promotion.

The "Failed" status can result if the mobile operator in that country is experiencing a technical outage. In this case we will attempt to send the recharge to that operator over the following 12 hours during which time the mobile operator will most likely have recovered and be able to accept the recharge. The status will then charge to "Successful".

The "Failed" status can also result for: incorrect mobile number, incorrect operator-number combination entered, post-paid instead of prepaid mobile number entered, mobile number is not yet activated etc. Please recheck the information you entered to make sure all information is valid.

If a "Failed" status changes to "Successful" then you will be charged accordingly. If after 72 hours, the status remains on "Failed" and you have not requested an inquiry, then our system will automatically cancel the transaction and you will not be charged. You can always check the status of your orders in your account Activity.

Unfortunately, we cannot retrieve recharges that were sent to the wrong number or operator. These transactions are considered complete and we cannot retrieve or refund them since a successful online payment leads to immediate credit availability on the recharged mobile. Please carefully check and double-check the number you enter.

We can help you top up a mobile online, but the way the credit is being used depends on the local provider. You may want to check if the mobile operator has any plans or Internet packages advertised on our website.

There is no maximum order limit for the number of orders a client can place.

Still, some local operators may set a limit to the top up amount that a number can be recharged per week or month.

When you buy a PIN recharge, the credit is not applied automatically to the number. The recipient receives an SMS with the PIN number and the steps explaining how to redeem it. Once the transaction is settled you will be provided with a confirmation email, confirming the status of your transaction and providing you with the PIN together with the instructions.
Additionally, you will be able to see these details by clicking on "Invoice" in the Activity section of your SendMoney.com account. Contact our Support Team if you need further assistance.

Check if a country/operator is eligible for an auto top-up in the designated section on the Checkout page. Stay tuned, we're continuously working on adding more destinations.

To set up Auto Top-up for a prepaid cell phone number, follow the steps:
1. Log into your account and initiate a Mobile Recharge order.
2. In the checkout, turn Auto Top-up ON and select the frequency.
3. Double-check and tap PLACE ORDER to proceed to payment.

If the order is Successful, your Auto Top-up is ON, and you can check that in your account dashboard.

If you need to change one or more parameters of your Auto Top-up:
1. Initiate a manual Mobile Recharge order for the phone number set on Auto Top-up.
2. Once you're in the checkout go to the Auto Top-up section and tap "Change your Auto Top-up settings".
3. Choose the new parameters, double-check and then tap PLACE ORDER to proceed to payment.

If the transaction is Successful, the Auto Top-up has been updated and is now visible in the account dashboard.

Your Auto Top-up settings will not be affected unless you want to change something. This option is available at checkout.

Say, you want to take advantage of a promo or the beneficiary needs a recharge outside your Auto Top-up calendar. Although you have Auto Top-up enabled for that specific cell phone number, you can ignore the Auto Top-up setup and send credit manually. This action will not affect your scheduled top-up unless in the buying process you make some changes to the Auto Top-up settings associated. Otherwise, you will be sending extra credit, outside your Auto Top-up plan.

The only way you can enable Auto Top-up is by initiating a new order.

Mobile Recharge transaction scheduled with Auto Top-up may not go through due to several reasons:

• The payment method you've provided could not be charged due to payment declined by the bank, expiration, or other reasons
• The operator experienced a shortage
• Technical issue
• The number set to be recharged gets ported to another operator. In this case, we cannot tell you the reason why a recharge fails, and the beneficiary will need to inform himself/herself.

In case of payment method expiration, card removed from the account, an email notification has been sent to you 48 hours prior to the transaction. Please check your email. If you cannot find it in your Inbox, please also check the Spam folder. In this case, your Auto Top-up setup for the number that should have been recharged is now disabled. Please enable it again by initiating a manual order and making the settings in the buying process.

In case of an outage or a technical issue that could not have been anticipated, we will reprocess the order associated with your Auto Top-up settings in the following 12 hours. However, if the reprocess window closes and the order is still unsuccessful, your Auto Top-up setup will be disabled and we will send you an email notification. You'll need to activate it again in your account Dashboard, or initiate a manual order and make the settings during the buying process.

Log into your account with us (Dashboard), look for the number in the list of numbers recharged. You'll see the next payment date besides other essential information.

Please check the following cases when Auto Top-up is disabled without your intervention:

• The local operator's options change (for example, the amount you've chosen). You'll need to enable the feature again, thus giving your approval for the new options.
• The operator associated with your Auto Top-up becomes inactive on our platform.
• Prices increase by more than 6%. You'll need to activate the feature again, thus giving your approval for the new prices.
• In case of an outage or a technical issue we could not have been anticipated occurs and the attempts to send your Mobile recharge in the following 12 hours fail. We will reprocess the order associated with your Auto Top-up settings for the following next 12 hours. However, if the reprocess window closes and the order is still unsuccessful, your Auto Top-up setup will be disabled and we will send you an email notification. You'll need to activate it again in your account Dashboard, or initiate a manual order and make the settings during the buying process.
• Recharge order processing failed after 12 hours of retrial.
• For security reasons.

If you need to change the amount set for Auto Top-up, you need to:

• Initiate a new purchase for that specific cell phone number and choose the amount intended to change in the first place.
• Once you've selected a new amount in the buying process (checkout), tap "Change your Auto Top-up settings" in the Auto Top-up section.

The new auto top-up settings will become active only after successfully placing the order.

Log into your account -> Dashboard. Set Auto Top-up OFF for a particular number you have in your list.

In general, the recipient cannot buy data plans using the bonus. However, there are some promotions that double or triple the main balance and in that situation, they can use the extra credit for data plans too. To make sure, please check the terms and conditions of each promo.

Yes, the credit you send to Cuba can be used for purchasing 3G&4G plans. Just remember that during Cubacel promotions, only the main balance can be used for buying such plans.

Log into your online account, and go to the "Activity" tab. Next, tap on "Orders" and look for the order you're interested in. On the same line, tap on "View" to check your invoice details.

If you need to check older transactions, please hit "More" below your list of orders to have the whole list displayed.

Yes, our products are subject to certain Terms and Conditions. Once you've made a purchase, it means you have agreed to them.

3-D Secure is a global e-commerce solution that enables cardholders to authenticate themselves to their card issuer through the use of a unique personal code/password. When you make a purchase, you may be redirected briefly to your bank/issuer website to enter your 3D-Secure password and when your bank/issuer accepts this, then you are redirected back to our website to complete the purchase. This solution addresses current consumer concerns about the security of online shopping and the high rate of e-commerce fraud and it is designed to take online shopping security and consumer confidence to a new level.
For VISA customers the security check will appear under the name "Verified by VISA". For MASTERCARD customers the security check will appear under the name "MasterCard SecureCode".

This is a 3D-Secure security check directly from your bank/card issuer. When you make a purchase, you may be redirected briefly to your bank/issuer website to enter your 3D-Secure password and when your bank/issuer accepts this, then you are redirected back to our website to complete the purchase. If the bank/issuer is asking you to enroll for 3D secure or enter a password for 3D-Secure and you want to skip this, then you must get in touch with the bank directly.

We accept American Express (for USD payments only), Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, Visa or Visa Electron. You can also use your PayPal account for finalizing an order.

You can purchase any of our products by using both credit and debit cards. We accept American Express (for USD payments only), Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, Visa or Visa Electron. You can also use your PayPal account with us.

Yes, our website is secure for online transactions. We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases, and never release this information to third parties.

Your billing address is the address your card was issued to. Please use this as your billing address for orders on the website. We will not send anything by mail to this address.

We offer 100% guarantee. However, our products are subject to Terms and Conditions and we will offer a refund only if the service did not work.