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Help Center

    Help Center / How to Buy
    Mobile Recharge Travel eSIM Gift cards Payment How to Buy
    How can I save another credit/debit card in my account?
    How can I change the card saved in my account for a recurring payment?
    Why is there a processing fee?
    Do you charge anything extra?
    How do I edit my billing address?
    Account Information Offers & Promotions Company Background
    Why was my payment declined?
    Declines can happen for a variety of reasons, the most common of which are: insufficient funds, incorrect card information, expired or canceled card, and the impossibility of making online payments with that specific card. In some rare cases there may be a communication error or a technical problem, so we recommend that you try again later. If your payment still doesn't go through, please contact your bank for more information.

    More related questions

    How can I save another credit/debit card in my account?
    How can I change the card saved in my account for a recurring payment?
    Why is there a processing fee?
    Do you charge anything extra?
    How do I edit my billing address?

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